Privacy Policy
Last Updated: October 28, 2025
This Privacy Policy describes how Snow Leopard, Inc. (“Snow Leopard,” “Company,” “we,” or “us”) collects, uses, and safeguards data provided to us in connection with your use of our products, services, applications, and websites that link to this Privacy Policy (collectively, the “Services”).
We use the term “personal information” (also referred to as “personal data”) to mean information that relates to an identified or identifiable natural person, as defined under applicable data protection laws such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the CPRA.
1. Information We Collect
We collect only the personal information necessary to provide and improve our Services. We do not sell or rent personal information to third parties.
1.1 Information You Provide to Us
Account Information
When you register for a Snow Leopard account, we may collect your name, email address, company name, and related details. We use this information to manage your account, communicate with you, and provide customer support.
Communications and Submissions
If you contact us, fill out forms, provide feedback, or participate in surveys, we may collect the information you submit to respond, support, and improve our Services.
Payment Information
We use secure third-party payment processors to handle transactions. These providers collect and process your payment information in accordance with their own privacy policies. Snow Leopard does not store full credit card details or sensitive financial data.
Identity Verification
To access certain features, you may be required to verify your identity. We may collect information such as email addresses or phone numbers for this purpose.
Customer Testimonials
With your consent, we may publish testimonials that include your name and business affiliation on our website or marketing materials.
1.2 Information We Collect Automatically
Usage Information
We collect data on how you interact with our Services, including IP addresses, device identifiers, browser type, operating system, language preference, and timestamps.
Diagnostic and Log Data
To ensure reliability and security, we may collect diagnostic information such as API requests, error logs, performance data, and referring URLs.
Cookies and Tracking Technologies
We and our partners use cookies, web beacons, pixels, and similar technologies to operate and analyze our Services, remember your preferences, and market relevant offerings.
1.3 Information from Third Parties
Account Invitations
If another user invites you to join our Services, we may receive your name and email address.
Third-Party Accounts
If you sign in using a third-party service (e.g., Google or GitHub), that service may share certain personal information with us, subject to your privacy settings.
Business and Marketing Information
We may obtain professional contact details and related business information from publicly available sources or third-party partners to support sales and marketing.
2. How We Use Your Information
We process personal information only where permitted by law and for legitimate business purposes, including to:
Provide, maintain, and improve our Services
Authenticate users and manage accounts
Respond to inquiries and support requests
Process payments and transactions
Analyze usage and performance to enhance product quality
Communicate updates, new features, or security notices
Detect, prevent, and respond to fraud, abuse, or legal obligations
3. AI Data Handling and Model Transparency
Because Snow Leopard provides AI-driven services, we take special care with data used in AI processing:
Customer Data Isolation: Customer data is used exclusively to provide and operate your Snow Leopard environment and is not used to train public or shared models without explicit written consent.
Model Outputs: Any AI-generated responses or inferences are produced based on your provided inputs and system data, following appropriate data access controls.
Aggregate Analytics: We may use anonymized or aggregated data to improve system performance, reliability, and detection of misuse — not for model training or user profiling.
Third-Party AI Providers: If we use third-party AI infrastructure, such providers are contractually bound to handle your data solely to perform the requested AI processing in accordance with this Privacy Policy.
4. Legal Bases for Processing (GDPR)
For individuals in the European Economic Area (EEA) or United Kingdom, we rely on the following lawful bases:
Contractual necessity: To provide and maintain the Services.
Consent: For marketing or non-essential cookies.
Legitimate interests: For improving Services, ensuring security, and preventing misuse.
Legal obligation: Where required to comply with applicable laws.
5. How We Share Information
We share personal information only when necessary and consistent with this policy:
Service Providers: With trusted vendors providing hosting, analytics, payment, email, or customer support services under confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred subject to equivalent privacy safeguards.
Legal Requirements: Where necessary to comply with law, court orders, or to protect Snow Leopard’s legal rights and the safety of others.
We do not sell or share your personal information for cross-context behavioral advertising, as defined under CCPA.
6. Your Rights and Choices
6.1 GDPR Rights (EEA & UK)
You have the right to:
Access and obtain a copy of your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Port your data to another service provider
Withdraw consent at any time
Requests can be sent to support+privacy@snowleopard.ai. We will respond in accordance with applicable data protection laws.
6.2 CCPA Rights (California Residents)
California residents have the right to:
Request to know categories and specific pieces of personal information collected
Request deletion of personal information
Opt out of the sale or sharing of personal information
Not be discriminated against for exercising privacy rights
To exercise these rights, contact support+privacy@snowleopard.ai with “CCPA Request” in the subject line.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure. In case of a data breach, we will take legally required steps to notify affected individuals.
8. Data Storage, Transfers, and Retention
Personal data is processed and stored in the United States. If you access the Services from outside the U.S., you consent to the transfer of your data to the United States, subject to appropriate safeguards such as Standard Contractual Clauses (SCCs) for EEA/UK data transfers.
We retain data only as long as necessary for legitimate business purposes or as required by law.
9. Third-Party Websites and Services
Our Services may contain links to third-party websites or integrations. Snow Leopard is not responsible for the content or privacy practices of such third parties.
3. AI Data Handling and Model Transparency
Because Snow Leopard provides AI-driven services, we take special care with data used in AI processing:
Customer Data Isolation: Customer data is used exclusively to provide and operate your Snow Leopard environment and is not used to train public or shared models without explicit written consent.
Model Outputs: Any AI-generated responses or inferences are produced based on your provided inputs and system data, following appropriate data access controls.
Aggregate Analytics: We may use anonymized or aggregated data to improve system performance, reliability, and detection of misuse — not for model training or user profiling.
Third-Party AI Providers: If we use third-party AI infrastructure, such providers are contractually bound to handle your data solely to perform the requested AI processing in accordance with this Privacy Policy.
10. Snow Leopard as Data Processor and Service Provider
Snow Leopard customers may transfer personal or business data (“Customer Data”) into our Services. Customers control this data and determine how it is processed. We process Customer Data only on their instructions and in accordance with contractual agreements.
If you wish to access, update, or delete personal information processed on behalf of a customer, please contact that customer directly.
11. Age Restrictions
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
If you believe a minor has provided personal data to us, contact support+privacy@snowleopard.ai, and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated appropriately, and the “Last Updated” date will be revised accordingly.
13. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, contact us at:
Email: support+privacy@snowleopard.ai
